πŸ‡ΏπŸ‡¦ SOUTH AFRICA OPERATIONS POPIA Act 4 of 2013 & PAIA Registered
Protection of Personal Information Act (POPIA) Charter

Customer Privacy Charter &
Data Trust Standards

Chengeto Group South Africa is committed to safeguarding the privacy and confidentiality of personal, corporate, and billing information collected across our six specialized Strategic Business Units. We handle your records with transparent, legally audited integrity.

β€œ

"Trust is the cornerstone upon which Chengeto Group was built in Zimbabwe and on which we expand in South Africa today. Protecting client site coordinates, private residential contact information, and enterprise financial profiles is as vital as the quality of the industrial machinery we operate. We treat your personal data with unmatched professional ethics and strict statutory compliance."

β€” Irenius Mhemba, Group Chief Executive Officer, Chengeto Group
Statutory Foundations

The 8 Conditions for Lawful Processing

Chengeto Group ensures everyday operational workflows strictly conform to Chapter 3 of POPIA (Act 4 of 2013).

01

Accountability

Our appointed Information Officer ensures all group employees, drivers, and field technicians adhere to statutory data protection policies.

02

Processing Limitation

Data is collected only with consent, for clear service delivery needs, or where legally mandated by municipal or environmental health bylaws.

03

Purpose Specification

We capture information explicitly to execute quotes, dispatch specialized teams, issue safe disposal manifests, and maintain service history.

04

Further Limitation

Your data is never sold, leased, or distributed to outside third-party brokers. We maintain a zero-tolerance policy against unauthorized data resale.

05

Information Quality

We take practical steps to verify accuracy, allowing customers to easily update site addresses, phone numbers, and invoicing contacts.

06

Openness

Our PAIA Manual is registered and publicly accessible. We communicate clearly why specific site telemetry or KYC records are gathered.

07

Security Safeguards

All customer portals, booking desks, and ERP databases employ enterprise-grade TLS encryption, secure cloud firewalls, and role-based access.

08

Data Subject Rights

You hold the unconditional legal right to request access, correction, or destruction of your personal data when no longer required by tax or environmental laws.

Operational Scope

Data Processing Across Our 6 Divisions

How personal and business records are handled across our multi-unit operations.

Chengeto Waste

Safe Disposal & Site Tracking

Collects facility GPS coordinates, contact names, and disposal volume logs strictly to issue legally mandated municipal Safe Disposal Certificates under NEM:WA.

Inquiries: waste@chengeto.co.za
Chengeto Pest Control

Biosafety Records & Inspection Files

Stores structural floorplans and chemical application schedules for food processing, commercial kitchen, and residential property biosafety dossiers.

Inquiries: pestcontrol@chengeto.co.za
Chengeto Tree Cutting

Property Boundaries & Permits

Captures stand boundary diagrams, neighbor permission letters, and municipal forestry permit applications for heavy arboricultural and precision felling operations.

Inquiries: treecutting@chengeto.co.za
Chengeto Solar

Tariff Billing & Grid Telemetry

Processes municipal utility bills, consumption telemetry, inverter diagnostics, and SSEG municipal grid interconnect registration documentation.

Inquiries: solar@chengeto.co.za
Chengeto Equipment

Plant Hire & Operator KYC

Gathers corporate registration files, insurance indemnities, operator driver's licenses, and site delivery geo-locations for heavy plant machinery hire.

Inquiries: equip@chengeto.co.za
Chengeto Water

Delivery Manifests & Quality Logs

Records bulk delivery addresses, water quality batch testing certificates, and client site reception signatures for SANS 241 potable water dispatch.

Inquiries: water@chengeto.co.za

Your Rights as a Data Subject

Under South African law, you hold clear rights regarding the personal data we hold. Chengeto Group commits to acknowledging and processing requests within statutory timelines:

Right to Access (Section 23) Request confirmation of whether we hold personal information about you and receive an export of those records.
Right to Correction (Section 24) Demand correction, completion, or deletion of outdated, inaccurate, or incomplete personal details.
Right to Object (Section 11) Object to data processing on reasonable grounds, including opting out of direct corporate marketing communications.
Right to Complain Lodge an official grievance with the South African Information Regulator if you believe your statutory rights have been infringed.
POPIA & PAIA Desk

Information Officer Request Desk

Submit formal requests regarding your data, PAIA manual access, or opt-out instructions directly to our legal team.